These Terms & Conditions apply to all customers ordering flowers and related products through Florist Nunhead’s online store. By placing an order, you confirm your agreement to these terms, which are designed to create a transparent and reliable shopping experience for our customers across Nunhead and the surrounding areas.
1.1 Product Selection: Customers can browse our curated selection of fresh flowers, bouquets, and arrangements via our online store. Product availability may vary due to seasonal changes or supply conditions. Each product listing includes a detailed description and price.
1.2 Placing Orders: Once you have chosen your items, proceed to the online checkout. You must provide accurate and complete delivery details, including the recipient's name, address (noting specific delivery instructions where necessary), and contact information.
1.3 Order Confirmation: After completing your online purchase, you will receive an order confirmation. This confirmation indicates receipt of your order but does not confirm acceptance. Acceptance occurs when your order is dispatched for delivery. We reserve the right to decline your order for reasons including, but not limited to, suspected fraud, unavailability of products, or incomplete information. If your order cannot be accepted, we will notify you and issue a refund if payment has been taken.
1.4 Substitution Policy: Due to the perishable nature of flowers and seasonal variations, substitutions may occasionally be necessary. If a specific flower, foliage, or item is unavailable, we commit to replacing it with an item of equal or higher value and similar colour and style, installing the same care into every arrangement. If a substantial substitution is required, we will notify you wherever possible before dispatch.
2.1 Accepted Payment Methods: We accept most major payment methods via our online checkout, including credit and debit cards. Payment must be made in full at the time of ordering to confirm and process your purchase.
2.2 Security: All payment transactions are processed via secure third-party gateways, providing robust encryption for your details. Florist Nunhead does not retain sensitive card information after the completion of your transaction.
2.3 Pricing: All prices displayed on our website are inclusive of VAT. Delivery charges may apply and will be clearly stated during the checkout process.
3.1 Delivery Coverage: Our online flower delivery services cover Nunhead and surrounding areas. Please check our delivery zone before ordering to ensure your location is eligible for service.
3.2 Delivery Times: We aim to deliver on your preferred date, as selected during checkout. Delivery times are estimates and may be affected by factors beyond our control (such as severe weather or traffic). In the event of an unavoidable delay, we will attempt to contact you as soon as reasonably possible.
3.3 Delivery Address: Accurate delivery details are crucial. We are not liable for failed deliveries due to incorrect or incomplete addresses. Re-delivery may incur an additional charge.
3.4 Recipient Not Available: If the recipient is not present at the time of delivery, our driver will attempt to leave the flowers in a safe location or with a neighbour, leaving a note for the recipient. If neither is possible, redelivery will be arranged, which may incur reasonable additional costs.
3.5 Delivery Confirmation: A notification will be sent once your order has been delivered, provided you have supplied contact details during ordering.
4.1 Cancelling an Order: Cancellations must be communicated promptly. You may cancel your order if we receive notice at least 24 hours before the scheduled delivery date. Cancellations received after this period cannot be guaranteed, given the perishable nature of flowers and the speed at which orders are processed. To request a cancellation, please contact us via the method provided on our website.
4.2 Refund Policy: If your cancellation is accepted within the permitted window, a full refund will be processed using the original payment method. For cancellations outside this period, refunds may not be available. In the rare event that we are unable to fulfill your order due to supply or delivery issues, we will issue a full refund.
4.3 Order Amendments: Amendments to orders (such as changes to delivery address or delivery date) can only be accommodated if requested at least 24 hours prior to the intended delivery date and are subject to feasibility.
4.4 Exceptions: Orders for special occasions (such as Valentine’s Day, Mother’s Day, or bespoke weddings) require more notice for cancellations or changes due to high demand; these periods may be subject to stricter policies, which will be displayed at checkout.
5.1 Returns: Due to the perishable nature of fresh flowers, we do not accept returns except where goods are faulty, damaged in transit, or significantly not as described. If you are dissatisfied with your order, please notify us within 24 hours of receipt, providing clear details and, where applicable, photographs.
5.2 Complaint Resolution: Every effort will be made to resolve complaints amicably and promptly. If your order is found to be faulty or not as described, we may offer a replacement, partial refund, or full refund, at our discretion.
6.1 General Liability: Florist Nunhead will not be liable for any indirect, incidental, or consequential damages resulting from the use of the website or the ordering and delivery of products. Our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product.
6.2 Exclusions: Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any matter for which it would be unlawful to exclude or limit liability under English law. Your statutory rights remain unaffected.
6.3 Third Party Delays: We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to adverse weather, strikes, or transportation delays.
6.4 Allergy Disclaimer: Flowers may cause allergic reactions or staining due to pollen or sap. It is your responsibility to ensure recipients are not allergic to any products ordered. We cannot accept liability for such reactions.
6.5 Use of Website: While every effort is made to keep our website up-to-date, we make no representations, warranties, or guarantees regarding the accuracy, completeness, or reliability of content available through our online platform.
All content included on the Florist Nunhead website – including, but not limited to, images, text, graphics, and logos – is the property of Florist Nunhead and is protected by applicable intellectual property laws. You may not copy, reproduce, or use any part of the website or its content without prior written consent.
Your privacy is important to us. All personal information provided for order processing and delivery is handled in accordance with our Privacy Policy. Your data will only be used for order fulfillment, delivery logistics, and customer service purposes.
These Terms & Conditions, and any disputes arising in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the English courts for resolution of any disputes.
Florist Nunhead reserves the right to update or amend these Terms & Conditions at any time to reflect operational, legal, or regulatory changes. The latest version will always be available on our website. Continued use of the website after any changes constitutes your acceptance of the new terms.
Should you have any questions or require clarification regarding these Terms & Conditions, please refer to the contact section of our website for how to reach us.
Important Note: These terms apply to all orders placed for online flower delivery to customers located in Nunhead and the surrounding areas. We are committed to providing a transparent, efficient, and professional service to enhance your flower delivery experience in Nunhead.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Nunhead , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Nunhead .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
