At Florist Nunhead, we are committed to providing the freshest flowers to households and businesses across Nunhead. Each bouquet we create is backed by our Fresh Flowers Guarantee, giving you peace of mind that your flowers will arrive looking beautiful and fresh. As your trusted local florist, we take pride in serving the Nunhead community and ensuring every delivery meets our high standards.
If your flowers arrive damaged, wilted, or not in the top condition you expect, please let us know within 24 hours of delivery. We understand how disappointing it can be to receive less-than-perfect flowers, and we are here to help. To resolve your concern quickly, we kindly request a clear photo of the affected arrangement. This allows us to address delivery issues, improve our service, and arrange a suitable solution for you. Our team is dedicated to ensuring that you always receive flowers at their best—fresh, vibrant, and beautifully arranged.
Our flowers are sourced daily and handled with the utmost care. We guarantee that your bouquet will remain fresh for at least 5 days from delivery, provided that the flowers are cared for according to our guidelines. Each order comes with care instructions to help you prolong the life and appearance of your arrangement. Should you experience unexpected wilting or quality issues within this freshness window, please contact us so we can make things right.
Your satisfaction is our priority, and we strive to resolve any issues as swiftly as possible. If your flowers are not up to standard or arrive in poor condition, you are eligible for:
Please contact us within 24 hours of receiving your flowers to qualify for these options. Your feedback allows us to improve, and we are always willing to find the best solution for you.
We value your feedback and want every experience with Florist Nunhead to be positive. If you wish to make a complaint or share your concerns, please contact us as soon as possible with your order details and a description of the issue. All complaints are handled by our friendly, local team who are committed to finding a fair and efficient resolution. We aim to respond to and resolve complaints within 48 hours.
Florist Nunhead is proud to be your local florist—trusted by Nunhead residents and businesses alike. We truly appreciate every customer and every order. Our returns, refunds, and complaints policy is designed to provide you confidence when choosing us for your fresh flower needs. Thank you for supporting a local business that cares about your satisfaction. For any further questions, our team is always ready to assist you and ensure your experience is nothing short of exceptional.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
